Customer Service

Customer satisfaction is important to everyone here at Biasi.

Our customer service department is open 6 days a week, excluding bank holidays.

The opening hours of the customer service department are:

Mon-Fri 08:00 - 17:00

Sat Am 08:30 - 12:30

The quickest route to customer service is by emailing service@biasi.uk.com or calling 01922714636.

You will be greeted by 3 options.

Option 1 is for Installer technical advice.

Option 2 is for Homeowner technical advice, this can range from how to set a clock, top up pressure, advice on a fault code or any other homeowner query.

Option 3 is for Customer Service. Use this option if you are chasing the status of an existing job, want to discuss out of warranty options, book an annual service, discuss complaints or any other customer service related issue. This is also the option to use if you want to register your boiler guarantee, however please note that you can also do this online.

If you are calling about a boiler or unvented cylinder please ensure you have the serial number of the product available as it will speed up the call.

If you are calling regarding a faulty boiler please try to check the following:

  • Is there power to the boiler?
  • Is the system pressure at the recommended levels?
  • Is the clock switched on for heating?
  • Do you have gas supplied to the boiler? (for pre-pay meter users)