Support

Our Technical and Service Team are on hand 6 days a week to assist with calls and over the Christmas period.*

Operating hours are:

8 am-5 pm Monday-Friday

8:30 am-12:30 pm on Saturday

All our primary engineers carry spares and will endeavour to fix the boiler on a first time visit.**

*With the exception of Christmas Day, Boxing Day and Bank holidays.

**Our Service Enginers are on hand to fix manufacturing faults, this does not include contaminated systems or situations where installation guidelines have not being followed.

If your boiler is out of warranty and has broken down- Why not try ‘Fix & Forget’?

What’s Fix & Forget?

What do you get?

Cost

After Care

If a customer calls back within 12 months regarding their boiler displaying the same fault and the parts required are the same as the previous visit, the parts will be covered.*

*Labour is not covered after 3 months. If the part needed is a different part, this will be chargeable

Additional Info

Some instances which are not included in ‘Fix & Forget’ are detailed below;

*Term and conditions apply, Subject to area coverage and Biasi model. For more information on what is not covered by the plan, please ask a Biasi Service Advisor.

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